The Waterfront Hotel Kuching

The hotel has an amazing view on the river, on the bridge and on the buildings on the opposite side. The room is big and comfy, and the location itself is just perfect, couple of walking minutes to more or less everything. Breakfast is also very good, a lot of choices. The pool has a magnificent view as well.

We have been served by Ryan and his service is really commendable. He is very patient, soft-spoken, and understanding to our expectation. One of the reasons we choose this hotel is the indoor pool because of expected rains from the weather forecast. However, the pool is small and is crowded most time. Furthermore, the room which we stay in has a smell that we find uncomfortable with. We wanted to cancel the rest of our stay and move to another hotel. However, we decided to stay on because Ryan provided us with a change of room with an upgrade to a better room which does not have the same smell in the previous room. It is not just the change of room that make us stay put but it is Ryan effort and good customer service which we really appreciated very much to continue our stay. Overall, I would say that the hotel has a good guest services staff, and this has really made our stay a very pleasant one.

Fantastic location, Carpenter Street across the street, India Street behind the entrance, the riverfront a 2 minute walk from the hotel. Breakfast had many Western & Asian choices of cereals, eggs, fruits etc. Twin room was large, a/c very effective, large windows with great view. The staff are incredibly friendly & helpful.

Great location, within walking distance to waterfront and India Street. It’s also connected to Plaza Merdeka shopping place - the elevator can directly access LG part of the plaza. We booked the Club Floor King and we enjoyed all the benefits that comes with the Club Floor rooms i.e. access to the Iridium Lounge for breakfast, team break and sunset evening happy hour. All the staff members were very very friendly and helpful - especially when we asked about tourists spots.

Loved this location, the hotel was wonderful! The buffet breakfast was sensational with so much variety and delicious. The staff are so efficient, polite and helpful. This hotel is overlooking the river and in walking distance to just about everything. The room is very comfortable with everything you could think of. It also has the Merdeka Plaza attached too with plenty of shops. Highly recommend this hotel. There is a pool & gym which is very good.