The Waterfront Hotel Kuching

We had a city view king suite which had a large bedroom and very spacious bathroom. The sitting room was a bit cell-like with a grey sofa and two armchairs arranged in front of a huge TV screen, with no windows. We used it as a dressing room. Breakfast buffet had wide range of Asian choices. Staff were friendly, especially Lucy in the car park. Overall. It was good value for money and in an excellent location. A bit more care and attention to cleaning (see below) would make it an unbeatable choice in Kuching.

Our room had an amazing view of the river and iconic state assembly building. The room was spacious, with a large bathroom and comfy bed. The breakfast buffet was excellent. The hotel is located on top of a shopping mall, which is very convenient and means there are plenty of options for food if you don't want to venture too far from the hotel. The pool has a great view of the river, and there is a well-stocked bar which also serves food.

The hotel has an amazing view on the river, on the bridge and on the buildings on the opposite side. The room is big and comfy, and the location itself is just perfect, couple of walking minutes to more or less everything. Breakfast is also very good, a lot of choices. The pool has a magnificent view as well.

We have been served by Ryan and his service is really commendable. He is very patient, soft-spoken, and understanding to our expectation. One of the reasons we choose this hotel is the indoor pool because of expected rains from the weather forecast. However, the pool is small and is crowded most time. Furthermore, the room which we stay in has a smell that we find uncomfortable with. We wanted to cancel the rest of our stay and move to another hotel. However, we decided to stay on because Ryan provided us with a change of room with an upgrade to a better room which does not have the same smell in the previous room. It is not just the change of room that make us stay put but it is Ryan effort and good customer service which we really appreciated very much to continue our stay. Overall, I would say that the hotel has a good guest services staff, and this has really made our stay a very pleasant one.

Fantastic location, Carpenter Street across the street, India Street behind the entrance, the riverfront a 2 minute walk from the hotel. Breakfast had many Western & Asian choices of cereals, eggs, fruits etc. Twin room was large, a/c very effective, large windows with great view. The staff are incredibly friendly & helpful.